Return and Refund Policy

RETURN AND REFUND

Thank you for shopping at Second Wave. Most of our garments are hand-picked in overseas, thus, every item is unique. They may include marks, stains or holes so it is important that you check all product photos and read the description to make sure you are happy with your purchase. 

All sales are final, with exceptions to the following:

1. Items that were not described accurately - condition, sizing and colour. 

2. Wrong item received. 

To request for a return, please send us an email, or contact us on Instagram. Include your order number, name and the reason for the return. Please retain the shipping and tracking details of the return order as we are not liable for the loss of any item on its way to us. 

CANCELLATION OF ORDERS

Order cancellation requests are made within our discretion. Cancellation requests must be made by emailing secondwavenz@gmail.com or by messaging us on Instagram @secondwavenz before the items have been shipped, otherwise, we reserve the right to refuse the cancellation request and/or charge a cancellation fee. Any return delivery fees are at customer's expense.